Expérience CRM

STAND N°A17

Description

Experience is a CRM and marketing solution, 100% dedicated to the hospitality industry. It centralises all your data to create a Single Customer Profile, perfectly tailored to the needs of both hotel groups and individual hotels. It enables you to: - Automate customer relations: Comprehensive management of communications (pre-stay, during-stay and post-stay emails, SMS, WhatsApp). - Boost direct sales: Reduce commissions paid to OTAs and increase the average basket value. - Manage your online reputation: Centralisation of reviews and AI-optimised answers (via FILIP assistant). - Build customer loyalty: Tailor-made loyalty programs, a Guest Portal and with multi-property overview. - Digitise your customer experience: with a Guest App that allows you to communicate in real time and share information easily. All of this is 100% GDPR-compliant and hosted in Europe.

Our Offerings

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